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Beginner (A2-B1) Reading Lesson Students

A2: Delivery: Fix a Missed Package

Quality checked lesson

Use simple English when a package does not arrive. Explain the problem, check the address, ask about the next delivery, and confirm the safe next step.

Illustration 1: Solve a small shopping problem with help.

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  1. 1 Listen
  2. 2 Read core
  3. 3 Check understanding

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Lesson Goal

Use simple English when a does not Explain the problem, check the ask about the next and the next step.

Introduction

A problem can feel because you cannot see the You may have a number, a on your phone, or a note.

The English does not need to be long. It needs to be

This lesson Lina. She a small

The says the came at 2:15, but she was at home. She needs to explain the problem and a

Warm-Up Questions

  • Have you ever a

  • What information do you need before you call a office?

  • Is it easier to call, or a

  • What feels when you explain a problem?

Introduction

Use simple English when a package does not arrive.

Explain the problem, check the address, ask about the next delivery, and confirm the safe next step.

A delivery problem can feel stressful because you cannot see the package.

You may have a tracking number, a message on your phone, or a paper note.

The English does not need to be long.

It needs to be clear.

This lesson follows Lina.

She ordered a small kitchen tool.

The website says the driver came at 2:15, but she was at home.

She needs to explain the problem and choose a safe delivery option.

Warm-up: Have you ever missed a delivery?

What information do you need before you call a delivery office?

Is it easier to call, chat online, or visit a counter?

What feels difficult when you explain a delivery problem?

Roleplay Practice

Step 1: Say the Problem First

Lina starts with the main problem. She says, "My did not Then she one "The page says was at 2:15." This order helps the understand

Do not start with a long story. First say what Then give one You can say, "I a "My is late," or "The says but I do not have it."

Check your understanding

?

What problem does Lina say first?

You can start like this: I think...

Step 2: Check the Address and Time

The asks for the Lina says, "It is 405, not 504." She checks the name too. Then she asks, "Was the at the main or the side

This step matters because many problems are problems. Maybe the number is wrong. Maybe the went to another Maybe the time was not possible for you.

Check your understanding

?

What address detail does Lina correct?

You can start like this: I think...

Step 3: Ask for the Next Delivery Option

Now Lina asks about the next action. She says, "Can you it morning?" The says, between nine and Lina asks, "Can the call me before coming?"

This is the part. You are not only explaining. You are the next step. You can ask for a new time, at a or to a If the is not say, "That is not good for me."

Check your understanding

?

What next delivery time does the worker offer?

You can start like this: I think...

Step 4: Confirm the Plan

Before she ends the call, Lina the plan. She says, "So the will come morning, and the will call me." The says, "Yes." Now Lina knows what to expect.

Repeating is It before they become a new problem. It also gives you one more chance to ask, "Do I need to do anything else?"

Check your understanding

?

What plan does Lina repeat?

You can start like this: I think...

Short Dialogues to Practice

Phone support Role-play

Turn 1Customer

Hello. My did not

Turn 2Worker

Can I have the number?

Turn 3Customer

Yes. It is on my phone. The page says was

Turn 4Worker

Thank you. Let me check.

Try it:

Practice once. Then change one

Address check Role-play

Turn 1Worker

Can you the

Turn 2Customer

Yes. It is 405,

Turn 3Worker

I see 504 here.

Turn 4Customer

The number is 405.

Try it:

Practice once. Then change one

Next delivery Role-play

Turn 1Customer

Can you it morning?

Turn 2Worker

Yes, between nine and

Turn 3Customer

Can the call me before coming?

Turn 4Worker

Yes, I can add that note.

Try it:

Practice once. Then change one

Practice

What problem does Lina say first?

She says that her package did not arrive.

What address detail does Lina correct?

She corrects the apartment number.

What next delivery time does the worker offer?

The worker offers tomorrow between nine and twelve.

What plan does Lina repeat?

She repeats that the package will come tomorrow morning and the driver will call.

Why does the customer repeat the apartment number?

The customer repeats it because the saved number is wrong.

Summary

Delivery English is problem-solving English.

Say the problem first.

Check the address and time.

Ask for the next option.

Repeat the plan before you finish.

Final Reflection

English is English. Say the problem first.

Check the and time. Ask for the next

the plan before you

Useful Speaking Patterns

  • Can you the

  • Can you it

  • Can the call me?

  • So the plan is...

Final Speaking Task

Situation

A problem can feel because you cannot see the You may have a number, a on your phone, or a note.

Turn 1Lina

My did not

Turn 2Worker

The page says was at 2:15.

Turn 3Lina

My is late,

Turn 4Worker

The says but I do not have it.

Turn 5Lina

It is 405, not 504.

Turn 6Worker

Was the at the main or the side

Try it:

Role-play a call with one correction.

Final Speaking Task

Practice Questions

  • Which sentence do you want to remember?

  • What information should you have ready before calling?

Useful Topic Vocabulary

WordSimple MeaningFlashcards
something sent to you
the driver tried to deliver
a door into a building
a place to collect a package
check that something is correct

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